Frequently Asked Questions

Dear Friends and Family Members:

Thank you for considering Scottsdale Recovery Center. We understand you may have questions while your loved one is in our treatment program. We would like to ensure you know what to expect and who to contact if any questions arise. Here are some frequently asked questions.

Where can I drop stuff off for my loved one?

Mail, packages, medications, hygiene products and personal belongings can be dropped off at our outpatient center. Hygiene products must be unopened for client to receive them. -SRC® reserves the right to open mail and packages for search. If clients wish to not have his/her mail opened, this must be disclosed. Unopened mail will not be given to clients until they are discharged.

Hours of operation: Monday-Friday 9am-5pm Our Outpatient Clinic’s address is  8149 N 87th Place, Scottsdale, AZ 85258.

How often can I talk to my loved one?

In our residential program clients are allotted two 15-minute monitored phone calls per day on the Residential house phone. Phone calls are permitted during non-programming hours only. In our sober living homes, clients are permitted to use their own personal phones for 1 hour per day at designated times outside of programming hours (typically in the evening hours).

Will I be able to see my loved one while they are in treatment?

In our residential program, visitation is allowed on Sundays from 3:00PM-7:00 PM. Only approved persons are allowed to visit. Visitation requests must be requested on a weekly basis utilizing the Visitation Request Form the Wednesday prior to the scheduled visit by 12:00 PM. All visitation requests must be filled out completely to obtain approval. Approved visitors will be notified of visitation times and rules by SRC® staff upon approval.

Due to COVID 19 our visitation has been put on hold for the health and safety of all our clients.

Why am I not receiving updates from SRC® regarding my loved one?

A release of information must be signed by your loved one in order for our staff to make contact with anyone outside of treatment. If a release of information is not signed, we are bound by the Health Insurance Portability and Accountability Act (HIPAA) to protect the privacy of your loved one. Additionally, clients are able to identify which information they are comfortable with us disclosing; if there are questions we are not able to answer, it may be due to these privacy restrictions. Please know that we work diligently with your loved one to promote honesty and accountability and will disclose information to the extent of our ability and encourage your continued support of their recovery.

Who can I call to get information about my loved one's progress in treatment?
A release of information must be signed by the client to have communication with a family member or loved one. Once this is completed by your loved one, your main point of contact will be the client’s Primary Therapist or the Client Care Coordinator.
How does my loved one receive necessary items while in treatment?
All financial transactions (receiving money from family) must go through True Link card registration. Clients and/or financial contributors are expected to utilize True Link cards set up at time of admission for all purchases. If Clients and/or financial contributors do not choose to utilize True Link for funding of Client spending, payor source and/or family will assume all responsibility for purchases, which must be dropped off or mailed to SRC® Outpatient Center. There is a $50.00 cash limit per week, per Client unless otherwise approved.
Do you offer trauma therapy for my loved one?

We employ therapists who are specialized in EMDR (Eye Movement Desensitization and Reprocessing) trauma therapy and Brainspotting.

Eye Movement Desensitization and Reprocessing, (EMDR), is a therapeutic intervention for treatment of PTSD, trauma, addiction, stress, and many other emotional troubles. This exciting new technique is revolutionary to the treatment of psyche problems because it effectively treats the problem by rewiring the neuropathways in the brain. It helps our clients that are battling with addiction, recovery, PTSD and trauma. EMDR Trauma focused treatment modalities address and conquer any childhood abuse, childhood traumas, adult traumatic events, grief and loss issues and depression.

Brainspotting locates points in the client’s visual field that helps unprocessed trauma in the subcortical brain. This intervention focuses on identifying, processing and releasing core neurophysiological sources of emotional/body pain, trauma, dissociation and a variety of other challenging symptoms.

How often will my loved one see their therapist and the doctors?
At the residential level of care, clients will see their therapist twice per week for individual sessions. They will see the Doctor and/or Psychiatric Nurse Practitioner once a week, or as medically/clinically needed. At the PHP/IOP level of care, clients will see their primary therapist once per week. They will see the Doctor and/or Psychiatric Nurse Practitioner once a week, or as medically/clinically needed.
How does insurance work for my loved one's treatment?

At SRC, we work with your loved one’s insurance company on a weekly basis to keep abreast of their progress in treatment. We are confident that if medically necessary and clinically indicated that we will be able to obtain authorizations from your insurance company in order to maximize days in treatment and the benefit that your insurance provides. Our Utilization Review Specialist coordinates directly with each insurance provider to facilitate the authorization process and continue to advocate for the most clinically appropriate and medically necessary level of care for your loved one. Clients are encouraged to progress through all the levels of care we offer (and your insurance covers) from Residential, Partial Hospitalization (PHP), Intensive Outpatient (IOP), and Outpatient (OP).

SAMHSA, Substance Abuse Mental Health Services Administration, is the agency that leads public health efforts to advance the behavioral health of the nation. SAMHSA indicates stronger outcomes of sobriety with at least 90 days of treatment.

What happens if my loved one decides that they want to leave treatment against medical advice/against clinical advice (AMA/ACA)?

In the unfortunate event that your loved one decides to leave treatment against medical advice/against the core issue that is causing this decision, including urges/cravings to use, concerns with being home-sick, or any other possible reason to leave treatment. Clients are educated on the risks of leaving treatment prior to the clinically appropriate time, including increased risk of relapse or injury, incarceration, overdose. Clients are also educated on the benefits of remaining in treatment, including improved chances of long-term sobriety, learning new coping skills to manage triggers, safety, stabilization, and enhanced family relationships. Our staff also encourage clients to speak with a close family member or loved one to talk through the decision before they leave SRC® property.

If following this intervention client has made the decision to leave treatment, our staff make contact with the client’s listed emergency contact to ensure transportation to a safe location. If clients refuse to have a family member pick them up and/or a family member refuses to pick up client, our staff will transport client to an alternative safe place, including the North Scottsdale Fellowship Club (central hub for 12-step meetings located in the plaza next to SRC® Outpatient Clinic).

Will my loved one have support once they leave treatment?

We offer alumni and aftercare programs to keep the clients involved and to have accountability once they leave our programs. SRC® hosts quarterly alumni events and clients are encouraged to gain a deeper sober support network with their peers and recovery community as they transition out of treatment. We are one big family here at SRC®!